The terms and conditions within this section are applicable to all bookings made between 01 November 2021 – 31 December 2021, with a scheduled start date before 31 December 2022 as part of our ‘Book With Confidence’ promotion.
You can reschedule your placement to any date before 31 December 2022 (subject to availability) at any time and for any reason up to 31 days prior to your scheduled start date, free of charge. There will be no additional fees added and the price will be guaranteed to remain the same as when you originally booked. You can also reschedule your placement to any available start date in 2023, but if there has been an increase in the placement price, the difference will be due.
Date change requests must be received no later than 31 days before your scheduled start date. Any date change requests received after this date may not be possible. If they are, our standard amendment fee will be charged (unless the reason is due to flight cancellations, border closures or a mandatory quarantine, as per the section below).
If your booking is confirmed and scheduled to depart in 30 days or less, but you are unable to join on your scheduled start date for any of the following reasons: flight cancellations, border closures (in your country of residence or the country where your placement is located only), a mandatory quarantine on arrival (in the country where your placement is located only) or a mandatory quarantine upon return (your country of residence only), you can reschedule your booking, free of charge, to any date advertised on the website, subject to availability.
In the case of flight cancellations, evidence may be requested, and border closures and mandatory quarantines must directly relate to your dates of travel or, if indefinite, must be in place 21 days prior to your scheduled start date. Additionally, if a country has a mandatory quarantine in place, the conditions of the quarantine must apply to visitors who have been fully vaccinated against Covid-19 for these terms to apply. Any request to reschedule your placement must be received by your scheduled start date.
If your placement is cancelled by us due to COVID-19, you will be informed via email and given the following options: 1) Reschedule your booking to any other available date, free of charge, (no additional fees are added, and the price of your placement is guaranteed to remain the same as when you originally booked). 2) Transfer your booking to an alternative trip (if transferring to a placement with a higher price, the difference will be due). 3) Request a full refund payable within 14 days. If a placement has not been paid in full at the time of us cancelling, the refund will only be for the amount paid.
These options apply if your placement is cancelled by us, if you cancel your placement for any reason, our standard cancellation terms will apply.
This promotion is not applicable to "Flight Packages" or "Flight Only" bookings. These terms apply in addition to the terms in sections 1-22 below. If any of the terms within this section conflict with any of the terms within sections 1–22, those within the ‘Book With Confidence’ promotion will be considered the correct and accurate and will apply to your booking.
In the event a placement is cancelled by us, a full refund can be requested with the exception of for the following which are non-refundable: travel insurance, gorilla trekking permits, private airport transfers not included in the price of a placement, any additional accommodation booked for before or after a scheduled placement. If a refund is requested, it will be processed for the total placement fee less any of these elements that may apply.
The Operator reserves the right to withdraw or amend the terms of this promotion at any time and without prior notice and to correct any errors or inaccuracies at any time without prior notice or liability.