Terms and Conditions

Please read these Terms and Conditions carefully. They form part of your agreement with The Great Traveller Limited ('the Operator', 'we', 'us'). By making a booking, you confirm that you understand and agree to these terms, and those of our privacy policy. Your rights under your contract will be determined by the type of travel arrangements you book:

• Placement (Non Package): A volunteer project and/or tour including accommodation but not flights.
• Flight Package: A placement combined with flights.
• Flight Only: A booking for flights only.

Your attention is particularly drawn to the following sections, which contain important information about your rights in relation to your booking: 5 (Making a Change to Your Booking), 7 (Cancellation by You), 9 (Your Responsibilities), 10 (Our Responsibilities).

1. Your Contract with Us
   
   1. Your contract with the Operator and any matters arising from it are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
   2. Headings are included for convenience only. Singular includes plural, masculine includes feminine, and references to persons include companies and legal entities.
   3. A minimum age of 18 at the time of travel applies to all trips unless otherwise specified.
   4. Where any terms or conditions listed here conflict with those of an airline for a Flight Package or Flight Only arrangement, the airline's terms prevail.
   5. If any part, term or provision of this contract is held to be illegal or unenforceable, it shall not affect the validity or enforceability of the remainder of the contract. If a clause is considered unenforceable due to its scale, extent, or duration, it will remain valid to the maximum permissible level.
2. Payment and Confirmation
   
   1. A deposit per person must be received along with your booking form before we begin to process your application and confirm your placement. This is normally due within 3 days of receipt of the reservation documents, unless otherwise indicated.
   2. The lead traveller submitting the booking form confirms they have full authority to act on behalf of all travellers listed.
   3. For bookings made within 60 days of departure, full payment is required at the time of booking. Bookings for peak periods and for certain placements may require a larger or additional deposit.
   4. Payment by debit/credit/charge cards will not incur any additional fees.
   5. A contract with you is made when payment is received to secure the required services, typically by way of a deposit payment of at least $245 in the case of a Placement or in full for flight reservations (either via online payment with a debit or credit card or electronic transfer). At this stage, a binding contract comes into existence between you and the Operator. Your placement cost will be indicated within your 'My Projects' account, and you will be advised of any accommodation, etc., which is still on request and not confirmed. The Operator will provide final confirmation of your placement as soon as possible, and always within 7 days. Within this time, if your placement or any aspect of it cannot be confirmed, you will be offered an alternative or, failing that, a refund.
   6. You must check the details of your confirmed booking within your ‘My Projects’ account, and notify us immediately of any errors.
   7. The full balance of your Placement must be paid 60 days prior to your booking start date. If the final payment is not received by this date, the Operator reserves the right to treat the booking as Cancelled by You and will levy cancellation charges as per clause 7.
   8. The Operator has included in its prices all government taxes (as indicated on their website), which can be prepaid and are all paid to the Operator; however, there may be some that have to be paid by you locally, including but not limited to immigration tax, reciprocity fees and customs broker fees. These are extra and for your personal account (such as international airport arrival or departure tax).
   9. Advertised prices may be limited to specific time frames or scheduled dates, and the correct price will be confirmed at the time of payment. Prices will therefore not be guaranteed until full payment is made.
   10. All payments are processed in the currency stated on an invoice. Any prices stated in other currencies should be taken as a guide only. Due to fluctuating exchange rates, if you are making a payment from an account held in a separate currency to that listed on your invoice, the price you pay in your local currency may alter from your time of booking to the time you make any payments.
   11. When a booking is made, the currency of the deposit invoice will dictate the currency of all future invoices raised against the same booking. It is not possible to raise invoices against a booking of a different currency to the deposit invoice.
3. Travel Documentation
   
   1. Travel documents (whether in electronic form or otherwise) used to confirm an arrangement can be downloaded from your 'My Projects' account after your deposit has been paid. Travel documents for flight arrangements, including airline tickets, may also be viewed after payment has been made in full.
   2. Travel documents may be subject to certain conditions and restrictions, including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in the inability to travel on that booking and its cancellation. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines now allow you to check in online within certain timeframes). Flights listed on your flight ticket as "direct" may not be nonstop. Flight dates and times can be changed by airlines at any time, and whilst the Operator will always try to contact you and inform you of any changes, it remains your responsibility to check your flight itinerary before each flight. The Operator will not be liable for any missed flights due to date or time changes by an airline.
   3. Alternatively, travel documents may be sent to you approximately 30 days before your placement begins. If your booking is made within 60 days of departure, final documents will be sent or made available to download/view from your 'My Projects' account, provided cleared funds have been received for the full value of your placement. For some placements, you will be given your travel vouchers upon arrival at your destination.
   4. It is your responsibility to ensure you have a valid passport, visa, and re-entry permit that meet the requirements of immigration and other government authorities (including, in certain cases, transit visas). Any fines, penalties, payments, delays or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
   5. If you would like any documentation sent to you by post (and we are able to do so) there will be a $10 charge for any address in the UK or a $20 charge for anywhere outside the UK.
4. Special Requests
   
   1. All special requests (room allocations, dietary needs, medical conditions, disabilities, etc.) must be made in writing at the time of booking. Whilst every effort will be made to fulfil these requests, they cannot be guaranteed. Furthermore, the Operator will not be liable for claims for consequential loss where written advice of special needs and requirements had not been received in writing at the time of booking.
   2. You must disclose any medication you are currently on, will be on at the time of travel, may be on in the 12 months after travel or have been on in the 2 years prior to travel at the time of booking and no later than 60 days before departure. Failure to mention any health issues may result in you being asked to leave the placement you are on, and maybe even the premises in which you are staying.
   3. If you or any member of your party has any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. Therefore, any travellers with disabilities must contact our office on +44 (0) 208 885 4987 before completing any reservation to ensure suitability.
   4. For any special requirements, including but not limited to meals, seating requests or disabled access, whereby you have booked an airline ticket and paid monies to the Operator, the Operator must be made aware at the time of booking. Not all airlines can accommodate every request.
5. Making a Change to Your Booking
   
   1. If you wish to make any alterations to your booking after your deposit has been paid, and we are able to make the requested change with our supplier(s), an amendment fee of $80 per alteration per person will apply.
   2. If you wish to change the date(s) of a placement after your deposit has been paid and more than 60 days before your scheduled start date, and we are able to make the required change, an amendment fee of $80 per person will apply. If, at the time your request is received, the price of the placement has increased, the difference will be due, either at the time of the change or 60 days before your revised scheduled start date.
   3. A request to change the date(s) of a placement after your deposit has been paid, and less than 60 days before your scheduled start date, will be treated as a cancellation by you of your existing booking, for which the cancellation charges set out in clause 7 will apply, and a new booking request.
   4. A request to transfer your booking to another person is not an alteration, but it carries an administration fee of $80 and will not be available for any booking that includes a flight arrangement.
   5. If you wish to change any aspect of your placement after it has commenced, the Operator will do their best to accommodate your request, subject to you being responsible for any cancellation/retention charges that may be levied for the arrangements originally booked, for the cost of your new arrangements and for any costs incurred by the Operator in attempting to secure or securing any revised arrangements.
   6. If you do not arrive to commence your placement on your scheduled start date, it will not be possible to make any changes to your booking, and your placement will be considered Cancelled by You, and a 100% cancellation charge will apply.
   7. Certain airfares and services are booked at competitive rates to which travel service providers may attach severe restrictions. You may be required to pay for these in full at the time of booking, and the airfare or service may be non-refundable in the event of a cancellation and may also prohibit alterations or amendments.
   8. All requests for changes must be made via your 'My Projects' account, by email, or in writing by the lead traveller on each booking.
   9. When changing airline tickets, we may have to rebook you at the current fare, which may result in an increase in the cost of your ticket, in addition to our administration charges and the airline change fees. Name changes are not permitted in any instance.
6. Alterations Made to Your Placement Itinerary 
   
   1. The Operator reserves the right to alter any of the prices, facilities or services described in its website or promotional material at any time. Any changes will be notified to you at the time you make your booking or if after you have made a booking, as soon as possible. Such changes will normally be minor. If there is a major change, the Operator will try to inform you as soon as possible and offer you the choice of alternative arrangements or a refund of all monies paid, unless by reason of force majeure. Force majeure includes but is not limited to war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, closure of airports, epidemics or pandemics or any unforeseeable or unavoidable event beyond the control of the Operator or its suppliers.
   2. Changes in transportation costs, including the cost of fuel, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. You will be advised as soon as possible after we become aware of any such change. We will collect all mandatory taxes; however, some countries may charge a departure tax that must be paid locally. We advise travellers to retain sufficient local currency to meet these charges.
   3. For Flight Package or Flight Only arrangements, we will advise you of the carrier operating each flight in your itinerary. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Carriers may be subject to change, and such a change is deemed to be a minor change. Other examples of minor changes include altering your flight departure time by less than 12 hours, changing the aircraft type, and changing accommodation to a comparable or higher standard. No compensation is payable in respect of minor changes.
   4. Under EU law (EC 261/2004), you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Details of these rights are published at EU airports and are also available from your airline. However, an airline's reimbursement of the cost of a flight that forms part of a package does not automatically entitle you to a refund of the entire cost of your package travel arrangement from us.
7. Cancellation by You
   
   1. If you wish to cancel your booking, you must notify the Operator via your 'My Projects' account, by email or in writing. Notification by email or in writing will only be deemed to have been given on receipt of your email or letter, since we can only act on receipt. The following cancellation charges will apply and are dependent on when your cancellation request is received; however, please note the Exceptions (d) & (e) below:
       

      Period before departure within which notice of cancellation is received	% of total booking price retained by the Operator
      60 days or more	Loss of deposit(s)
      31 – 59 days	50%
      30 days or less	100%

       
   2. No allowance or refunds can be made for meals, rooms, excursions, etc., included in the price of your placement but not taken, nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.
   3. If you are due a refund at the time of cancellation, an administration fee of $38 will be charged to process the refund.
   4. Exception: Should you wish to cancel a Flight-Package, a 100% cancellation fee will apply in relation to all payments already made, regardless of the notice period given to us. Any outstanding invoices that have not been paid will be cancelled at the time the cancellation request is received.
   5. Exception: If a cancellation request is received for a placement that has previously been amended to a later date, the cancellation charges levied will relate to the days from departure when the date change request was processed, or the days from departure when the cancellation request is received; whichever is closer to the scheduled departure date.
8. Cancellation by Us
   The Operator tries never to cancel a placement, but must reserve the right to do so. Should your placement be cancelled, the Operator will inform you as soon as is practicable, and you will have the option of choosing an alternative placement of a comparable standard, if available, or receiving a prompt refund of all monies paid to the Operator for your placement (excluding any insurance premium or visa charges). The operator will not refund any monies paid if the cancellation is due to force majeure. Force majeure includes but is not limited to war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, closure of airports, epidemics or pandemics, or any unforeseeable or unavoidable event beyond the control of the Operator or its suppliers.
9. Your Responsibilities
   You have certain responsibilities regarding your placement booking, which are set out below. The Operator will not provide compensation for any elements of a booked placement that could not be undertaken and will not be liable for any loss (for example, loss of enjoyment), damage, illness, discomfort or costs of whatever kind which you may sustain as a result of failing to discharge the responsibilities described in this clause:
   1. Visas: It is your responsibility to be in possession of such visa permits as may be required for the whole of your placement. You must obtain all necessary visas and relevant documentation prior to departure; it is your responsibility to ensure you have the correct visa to enter the country. If you do not have the correct visa or documentation required to enter, transit through or stay in a country and are therefore unable to join your placement, then this is your responsibility and no refund, partial or otherwise, will be obtainable from the Operator. If you arrive at any placement without the correct visa, you may be asked to leave immediately or be reported to immigration in the host country. If you overstay your visa, it is your responsibility, and the Operator will not be liable for any additional fees incurred.
   2. Passports: A valid passport (valid for at least 6 months beyond the end of your placement) is required for travel to most destinations. You will also need at least 2 blank pages in your passport. It is your responsibility to ensure your passport permits you entry into the country for your project or tour.
   3. Health: We recommend that everyone do the following before they travel:
      1. Read Health Advice for Travellers (T6) available from your local Department of Health office or the Health Literature Line.
      2. Seek the latest Foreign Office Advice; notifications are also available on the Foreign, Commonwealth & Development Office website at www.gov.uk/foreign-travel-advice.
      3. Consult your doctor on current inoculations before you depart.
      4. If you have any medical conditions that may affect your ability to enjoy and/or partake fully in the placement you book with us, you must notify us prior to booking, at the time of booking or immediately at the time you are made aware if you have already booked your placement. The Operator reserves the right, where appropriate, to ask you to provide written certification of your medical fitness prior to departure. If you arrive at your placement and are unable to take part in some or all of the elements of your booking as a result of a medical condition that you have not disclosed prior to arrival, the Operator will not be liable and will not provide any refund. It is your responsibility to ensure that you obtain all recommended or required inoculations, take all recommended medication and follow all medical advice in relation to your placement.
   4. Documents: It is your responsibility to ensure that passports, visas, vaccination certificates and all other necessary documents are in order and, where appropriate, in your possession. It is also your responsibility to arrange adequate insurance cover for your placement and to take relevant details of the policy with you. Certain projects require a minimum level of insurance cover to participate. In these cases, it is also your responsibility to ensure you have the correct cover.
   5. Transportation: The Operator can book your flights, or you can book them independently. It is your responsibility to ensure you arrive in good time for all flights or other modes of transportation. To assist you, we will notify you of the times by which you should arrive at all points of departure (this can often be found in your pre-departure document). If you miss a flight or other transportation, we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements. If you do miss a flight or another form of transportation, it is imperative that you notify us at your earliest convenience so that we can attempt to organise an alternative airport transfer/pick up. If you are booked onto a placement that includes airport transfers, you need to inform the Operator of your arrival and departure details at least 30 days before departure. If these details are not received by then, your airport transfers cannot be guaranteed, and additional transfers may need to be arranged, which will incur an additional fee.
   6. Behaviour: Whilst on a placement, you must comply with the rules, values and directives of the Operator and their partner(s), and you must not behave in a way that may cause distress or cause any annoyance to others or which may create the risk of danger or damage to persons or property. Failure to do so could result in your being expelled from a placement. If you are expelled from a placement for any reason, break any laws, are subject to arrest or are prevented from travelling at the discretion of an airline or other transport providers/authorities, or if you are evicted from a hotel at the discretion of the hotel management, the Operator will not refund any portion of the cost of your placement and, if the Operator incurs any expense as a result of your behaviour, you will be obliged to compensate the Operator for that expense. The Operator pursues a policy of debt recovery through whatever means are appropriate.
10. Our Responsibilities
    We are responsible for making sure that each part of the placement you book with us is provided to a reasonable standard and as described on our website, or to any amendments to it. Some services will be provided by independent suppliers contracted by us. Overseas safety standards are generally much lower than in the UK - for example, few hotels are yet to meet EU fire safety recommendations. This may be the case even in Europe.
11. Liability
    
    1. We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
       i) The fault of the person(s) affected or any member(s) of their party
       ii) The fault of a third party not connected with the provision of your placement, which we could not have predicted or avoided
       iii) An event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided, even after taking all reasonable care
       iv) The fault of anyone who is not carrying out work for us (generally or in particular) at the time.
    2. Bookings on placements are accepted on the understanding that you appreciate the possible risks inherent in working in difficult conditions, remote locations, extreme climate conditions, with animals, and that you undertake the work, tours, treks or expeditions featured in the placement at your own volition.
    3. In addition, we will not be responsible if you do not enjoy your placement or suffer any problems arising from reasons you did not tell us about when you booked your placement or prior to arrival, or if any problems you suffer do not result from any breach of our contract or other fault of ours. Additionally, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities that your hotel or any other supplier agrees to provide for you, where those services or facilities are not advertised on our website, and we have not agreed to arrange them.
    4. For claims or complaints concerning international travel by air, sea or road, or involving a stay at a hotel, the most we will have to pay you is the most we would have to pay you if we were a carrier or hotel keeper in accordance with the applicable International Convention or regulation. When making any payment, we are entitled to deduct any money which you have received or are due to receive from the carrier or hotelier for the complaint or claim in question.
12. Website & Promotional Materials Accuracy
    
    1. All descriptions, itineraries, images, videos, and promotional materials displayed on our website, social media channels, project guides, or advertisements are provided for general guidance and illustrative purposes only. While we make reasonable efforts to ensure information is accurate and up to date at the time of publication, details may change without prior notice. If you have already booked and changes occur, we will do our best to inform you of the changes before departure.
    2. Inclusion of any activities, excursions, or experiences referenced in marketing materials does not constitute a guarantee that the activity will be available at the time of travel.
    3. Where an artist's impressions and computer-generated images have been used, it is intended solely to give you an idea of how a property will look. It is not always an exact replica of the finished building.
13. If You Have a Complaint
    
    1. If you have a complaint, please tell our local representatives immediately, and they will attempt to resolve the matter to your satisfaction. If they cannot resolve the matter, please report it to us via our emergency contact number (found within your ‘Arrival Information’ document) or via email to [email protected] without undue delay, and we will endeavour to put things right. It is in everyone's interests to sort the matter out as quickly as possible. If you fail to report any issue at the time and therefore do not provide us with a reasonable chance to resolve it, any right to compensation, which you may have, will be extinguished or significantly reduced.
    2. If you wish to raise a complaint after your booking has concluded, you must do so via our official complaint procedure, as follows: Within 28 days of the end date of your booking, submit your formal complaint in writing. This should provide as much information as possible, including your booking reference and any photos, and can be sent via email to [email protected], or by sending a letter by recorded delivery to Customer Services, The Great Traveller Limited, 3 Dairy Yard, Star Street, Ware, Hertfordshire, United Kingdom, SG12 7DX. You will then receive an acknowledgement of receipt of your complaint on the day it is received, and a full response will then be provided within 28 days of that date. There will be no right to compensation for any complaints received more than 28 days after a booking's finish date.
14. Travel Insurance
    It is a condition of your contract with us that you take out adequate travel insurance prior to arrival and are covered for the full duration of your placement and for all contingencies, including repatriation. The Operator will not refund any portion of the cost of your placement if you are unable to find suitable travel insurance and reserves the right to exclude, without refund or recompense, anyone who does not have appropriate insurance cover from all activities or those activities or work forming part of the placement for which adequate insurance cover is, in the opinion of the Operator, required. The Operator cannot be held responsible if you purchase an inadequate insurance policy or if you fail to notify the Operator of factors affecting your particular requirements for cover. They are not considered to be part of the “Placement Price", but are a necessary supplement to it.
15. What Your Placement Price Includes
    Your placement price includes items as listed on your latest booking confirmation.
16. What Your Placement Price Excludes
    Inter alia, flights, travel insurance, the cost of personal items such as laundry, drinks with meals incidentals etc., airport security charges if levied by any airport to cover the cost of security arrangements, airport departure taxes payable locally, optional excursions/extras, cost of visas, passports, transport between your residence and initial departure airport/port/station, gratuities for service provided on a personal basis, meals other than those specified. If there are any further exclusions, the Operator will notify you at the time of booking.
17. Transportation 
    
    1. Air, rail, road and other departure times are supplied by our nominated representatives/carriers. They are subject to air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on the Operator's website, in your documentation, or on your booking confirmation. The timings are estimates only. The Operator does not have any liability to you for any delays which may arise. Further, your dealings with all representatives /carriers are subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. We will supply you with relevant details concerning your transportation at the time of booking. However, if any of these details change subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other representatives/carrier involved.
    2. We recommend contacting your airline or visiting their website 24 hours before the scheduled departure to confirm the departure time and that of any and all subsequent onward flights. Failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight.
18. Excursions/Agents and Representatives
    
    1. Excursions only form part of your placement arrangements if they are described in a tour itinerary or are purchased before departure.
    2. Our acceptance of liability for the acts of our representatives or agents is only binding if they are acting with our authority. This excludes, for example, any social contact that you may have with them.
19. Data Protection
    It may be necessary to ask you for details of a personal nature, such as dietary requirements, physical/medical disabilities and criminal record. Some information may be passed to partners and/or suppliers who, at our discretion, need to know such details in advance. We may also use your details to pass to other divisions within our company, which we may feel would be of interest to you. This information will be held within the company, and you are able to request a copy of all of the information we hold relating to you at any point. By no means will this information be used for third-party marketing purposes. All information is kept strictly confidential. For more information, please see our privacy policy.
20. Financial Security
    The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under its ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for The Great Traveller Ltd, ABTOT number 5296, ATOL number 11190, and in the event of their insolvency, protection is provided for the following:
    1. non-flight packages;
    2. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK; and
    3. flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under the ABTOT ATOL Franchise.
    ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with The Great Traveller Ltd. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here. When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. The price of our ATOL-protected flight inclusive Packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. We, or the suppliers identified on your ATOL Certificate or holiday itinerary, will provide you with the services listed on the ATOL Certificate or itinerary (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder or supplier may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder or supplier will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder or supplier. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder or supplier, in which case you will be entitled to make a claim under ABTOT. If we, or the suppliers identified on your ATOL Certificate or holiday itinerary, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder, alternative supplier or otherwise) for reasons of insolvency, ABTOT Limited may make a payment to (or confer a benefit on) you under its scheme. You agree that in return for such a payment or benefit you assign absolutely to ABTOT Limited any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ABTOT ATOL Franchise scheme. For further information visit the ATOL website at www.atol.org.uk or the ABTOT website at www.ABTOT.com
21. Flight Package
    If you purchase a Volunteer Project and/or a Tour alongside a flight arrangement, then the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all rights applying to packages. The Operator will be fully responsible for the proper performance of the package as a whole. More information on key rights under Package Travel and Linked Travel Arrangements Regulations 2018 can be found here. All the flights and flight inclusive holidays on this website are financially protected either by ABTOT or the ATOL scheme. When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
22. Travel Advice
    The Foreign, Commonwealth & Development Office may have issued information about your travel destination. We strongly advise you go to www.gov.uk/foreign-travel-advice to find out more about your destination prior to the commencement of travel. Alternatively, you can contact the ABTA Information Department on 0203 117 0599 (calls will be charged).

Last Updated: 26 February 2026.

For bookings made prior to 26 February 2026, please click the following link to view the terms and conditions applicable to your booking: Terms & Conditions