Travel Update Regarding Coronavirus (COVID-19)

Since the first case, the global situation with COVID-19 is continuing to develop with widespread travel bans now in place and heavy restrictions affecting international travel. The safety and wellbeing of our volunteers is our priority, as well as ensuring everyone with future travel plans is kept informed. Therefore, please find below some important information for those currently abroad and those with upcoming trips scheduled.

For Anyone Currently Abroad

If you are currently abroad, we advise you to urgently look at and follow the advice of your government and the local government regarding returning home, as most are now advising their citizens currently abroad to return home as soon as possible.

Due to large scale commercial flight cancellations, special charter flights are being made available to citizens of many countries, so they are able to return home safely. To ensure you get home safely and as soon as possible, we recommend:

  1. Contacting your airline or the agent you booked your flights through as soon as possible to understand if your scheduled flights have been affected by any schedule changes or cancellations.
  2. If your travel plans are affected, ask what they can do to assist you and what alternative arrangements are available.
  3. If necessary, contact your travel insurance provider to understand if you are eligible for extended cover due to delays or reimbursement for curtailment.

If you encounter any difficulties contacting your airline or the agent you booked your flights through or getting a suitable resolution, please go online and read your governments advice and speak to your country’s embassy or consulate as soon as possible.

To stay protected whilst abroad, ensure you follow the advice of the local authorities and continue to follow the World Health Organisation’s public advice on COVID-19 protection and prevention.

For Anyone Scheduled to Depart in the next 30 Days

If you have a trip booked for which you are scheduled to depart in the next 30 days, we recommend:

  1. Contacting your airline or the agent you booked your flights through as soon as possible to understand if your flights have been cancelled and what your options are, specifically relating to refunds, travel vouchers and rebooking. Some airlines are cancelling flights far into the future and others only days/weeks before, so it is important to stay up to date.
  2. Contacting The Great Projects to understand your options. Please see the ‘Contact Us’ section below for more details.
  3. Contacting your travel insurance provider to understand if you are eligible for reimbursement for curtailment (if appropriate) or whether your cover can be postponed to a new date of travel.

For Anyone Scheduled to Depart more than 30 days from today

If you have a trip booked for which you are not scheduled to depart in the next 30 days, we recommend:

  1. Contacting your airline or the agent you booked your flights through to understand if you are affected by any cancellations or changes which affect your itinerary, and if not, contacting them closer to your date of departure to keep informed.
  2. Contacting The Great Projects to understand if your trip has been affected and to understand your options. Please see the section below.

Contacting us regarding your booking

We understand there is a lot of uncertainty regarding everyone’s upcoming bookings and travel plans and whether they have been affected. We aim to respond to everyone as soon as possible but we kindly ask that anyone with a trip scheduled outside of the next 30 days to please be patient as we are working to urgently assist and support those currently abroad and with imminent travel plans. Thank you.

How to Contact Us

If you are scheduled to depart in the next 30 days, please call us on +44 (0)208 885 4987.

If you are scheduled to depart more than 30 days from today, please email us at info@thegreatprojects.com.

Where you can go
Contact Info
UK Office
The Great Traveller Ltd,
3 Dairy Yard
Star Street
Ware, Hertfordshire
SG12 7DX
United Kingdom

Opening hours:
   Mon-Fri 8:30am–5:30pm
   Sat 10am-4pm

T: +44(0) 208 885 4987

Foreign Office Travel Advice