Since the first case, the global situation with COVID-19 is continuing to develop with widespread travel bans now in place and heavy restrictions affecting international travel. The safety and wellbeing of our volunteers is our priority, as well as ensuring everyone with future travel plans is kept informed. Therefore, please find below some important information for those currently abroad and those with upcoming trips scheduled.
If you are currently abroad, we advise you to urgently look at and follow the advice of your government and the local government regarding returning home, as most are now advising their citizens currently abroad to return home as soon as possible.
Due to large scale commercial flight cancellations, special charter flights are being made available to citizens of many countries, so they are able to return home safely. To ensure you get home safely and as soon as possible, we recommend:
If you encounter any difficulties contacting your airline or the agent you booked your flights through or getting a suitable resolution, please go online and read your governments advice and speak to your country’s embassy or consulate as soon as possible.
To stay protected whilst abroad, ensure you follow the advice of the local authorities and continue to follow the World Health Organisation’s public advice on COVID-19 protection and prevention.
If you have a trip booked for which you are scheduled to depart in the next 30 days, we recommend:
If you have a trip booked for which you are not scheduled to depart in the next 30 days, we recommend:
We understand there is a lot of uncertainty regarding everyone’s upcoming bookings and travel plans and whether they have been affected. We aim to respond to everyone as soon as possible but we kindly ask that anyone with a trip scheduled outside of the next 30 days to please be patient as we are working to urgently assist and support those currently abroad and with imminent travel plans. Thank you.
If you are scheduled to depart in the next 30 days, please call us on +44 (0)208 885 4987.
If you are scheduled to depart more than 30 days from today, please email us at email@example.com.